Descripción de la oferta
Job Title: Network Engineer L1 (Dispatch – On Demand)Location: Leon, Spain (Onsite – Dispatch Model)Engagement Type: On-Demand / Dispatch SupportRole OverviewWe are seeking an experienced Network Engineer L1 to provide onsite dispatch-based technical support for infrastructure and data center environments in Leon, Spain. The engineer will support deployment, break-fix, IMAC, and operational tasks across server, storage, network, and data center infrastructure components.This is an on-demand role requiring flexibility, strong technical troubleshooting skills, and excellent customer-facing capabilities.Key Responsibilities1. Deployment & Installation SupportProvide installation, configuration, and physical support for:Physical and Virtual ServersStorage & Backup DevicesHyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)SAN Fabric SwitchesNetwork Switches, Routers, Firewalls, Access PointsWAN Optimization DevicesTape Storage UnitsKVM UnitsPower Distribution Units (up to 3KVA)Physical Cabling and Cable ManagementRack & Stack / De-racking of infrastructure devices2. Break-Fix & Technical Support TasksPower cycling and rebooting equipmentRunning diagnostic commandsWhole unit replacementReplacing defective components and cablesRe-seating hardware componentsBasic storage array configurationTape management and maintenanceInserting and removing mediaCleaning fiber connectionsIdentifying fiber issues using OTDR / LSPM / VFL toolsInstalling and testing loopback cablesAssisting L3 teams during troubleshooting and H&E activities3. Operations & Service DeliveryUpdate and maintain activities in IT ticket management systemsCoordinate site visits and confirm attendance schedulesProvide onsite, remote, or phone-based support as requiredPerform IMAC (Install, Move, Add, Change) activitiesAsset tagging, labeling, and patchingMaintain accurate documentation and reportingEnsure arrival/departure tracking and service complianceCarry required tools, laptop, and equipment for field supportTechnical RequirementsStrong understanding of IT infrastructure principles (Networks, Hardware, Domains)Knowledge of Data Center and Network hardware architectureExperience with Active Directory environmentsUnderstanding of TCP/IP standards and networking fundamentalsHands-on experience with:Rack & StackCabling and patchingIMAC and break-fix activitiesBackup and recovery methodologiesAbility to identify and replace defective hardware componentsExperience with tape management processesFamiliarity with legacy and modern infrastructure platformsLanguage RequirementsEnglish – B2 level (mandatory)Spanish – Preferred for onsite coordinationSoft SkillsExcellent customer-facing communication skillsClear and professional interaction with client stakeholdersStrong analytical and logical troubleshooting approachAbility to work independently and manage time effectivelyAccurate record keeping and reporting disciplineHigh focus on quality and service delivery excellenceEducation & QualificationsBachelor's Degree in Engineering / Technology / ScienceOREquivalent relevant work experienceThis position is ideal for a field-based infrastructure professional with strong data center and networking exposure who can operate independently in a high-urgency service environment.
