Descripción de la oferta
Position
Network Administrator – L1
Location: BARCELONA, Spain
1 Year + Possible Extension
Job Summary
We are looking for an L1 IT Support Engineer with 1–3 years of experience to provide onsite technical support to end users. The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.
Key Responsibilities
Provide L1 onsite technical support to end users.
Troubleshoot Windows desktops, laptops, and peripherals .
Install, configure, and maintain desktop/laptop hardware and software.
Support Windows 10/11, Microsoft 365, Outlook, Teams , and other business applications.
Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
Support printers, scanners, monitors, docking stations, and other IT peripherals.
Perform user account, password, and access-related troubleshooting .
Assist with onboarding and offboarding activities, including device setup and collection.
Install operating systems, applications, security updates, and required drivers.
Maintain accurate IT asset and inventory records .
Log, update, and close incidents and service requests in the ticketing system.
Escalate complex issues to L2/L3 teams when required.
Provide support for meeting room, video conferencing, and basic AV equipment.
Follow ITIL processes and company support procedures.
Maintain good communication with users and provide regular updates on open issues.
Required Skills & Experience
1–3 years of experience in IT/Desktop/Service Desk support.
Good knowledge of Windows 10/11 troubleshooting.
Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory .
Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi .
Experience troubleshooting laptops, desktops, printers, and other peripherals.
Good knowledge of hardware and software troubleshooting.
Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred.
Good communication and customer-facing skills.
Ability to work independently and manage multiple support requests.
English communication skills are required; local language proficiency is preferred.
Key Skills
L1 IT Support | Desktop Support | Windows 10/11 | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi-Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support
