Descripción de la oferta
NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.Key ResponsibilitiesPerform continuous monitoring using UN‑approved tools across:Network, servers, storageSatellite & RF infrastructureSecurity devicesPublic cloud (Azure, AWS)M365 and application platformsHandle event management and alarm triagePerform Tier‑1 troubleshooting following approved SOPsEscalate incidents to:Tier‑2 engineering teamsExternal service providers (as required)Support incident, critical incident, and security incident processesExecute approved low‑level operational activities (e.g. checks, verifications, routine actions)Maintain accurate incident records in UN‑provided ITSM/CRM toolsContribute inputs for:Shift reportsIncident and change reportingEnsure 15‑minute shift handover overlap xcskxlj with incoming operatorsMandatory Skills & QualificationsMinimum 1 year of relevant NCC / NOC / ICT operations experienceITIL v3 or ITIL 4 Foundation certificationEnglish proficiency: CEFR B2 or aboveAbility to work rotational 24×7 shifts on‑site#J-18808-Ljbffr
