Descripción de la oferta
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!Job DescriptionWhat you’ll doWe are looking for a Night Auditor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.- Undertake a review of end-of-day takings against logged reports.- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.- Ensure credit card system reconciles to daily transaction lists.- Manage overnight reservations and check-ins, providing efficient and friendly service.- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.- Greet and assist guests in a warm, courteous, and professional manner.- Handle cash and credit transactions, ensuring the accuracy of guest billing.- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.- Ensure all telephone calls are answered as quickly and efficiently as possible.- Report any issues to the correct department and check to ensure the work has been completed.- Ensure that the reception and public areas are clean, tidy and presentable at all times.QualificationsWhat we are looking for...- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.- Previous experience with pre-opening of a hotel is a big plus.- Someone who understands, celebrates and embraces the SLS brand values.- Ability to multitask and work in a fast-paced environment.- Proactive, positive, energetic, dynamic, emphatic, team‑worker, with a high-level attention to detail and passion for hospitality.- Excellent verbal and written communication skills. Fluent in Spanish and English.- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.- You learn quickly and adapt to SLS’s unique culture.- You are humble and open to ideas. We leave our ego at the door and help get things done.- You’re up for doing things differently and trying (almost) everything once.- You want to be part of a team that works hard, supports each other and has fun along the way.Additional InformationWhat's in it for you...- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.- The chance to challenge the norm and work in an environment that is both creative and rewarding.- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.- A competitive package and plenty of opportunity for development.- Excellent discounts across the entire Ennismore family of brands.SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder‑built brands with purpose at their heart. Ennismore is a joint‑venture with Accor, formed in 2021.#J-18808-Ljbffr
