Descripción de la oferta
Your missionGuest Service Agent at REMSSummaryThe Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.Responsibilities- Guide our guests using our communication tools (PMS and phone calls).- Welcome the guests to the properties and assist them during their stay (check-in).- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).- Cover the reception of the guests in our office.- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.Conditions and BenefitsLocation: Malaga historic center.Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.For the night shift: Schedule varies from 00:00 t0 08:00 am.Possibility of part time scheduling starting from 30H/ Week.Contract: Permanent employment contract with a trial period depending on profile.Days off: 2 days per weekSalary: Between 20.500 EUR and 25.500 EUR annually.Follow us on Facebook, Instagram & Linkedin @rems.GroupYour profileSkills and qualificationsGood writing and spelling capabilities in English and Spanish (French and any other language is a plus).Be reactive, adaptive and improvise while facing issues.Having strong customer relationship capabilities.Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).TExperience as a receptionist in a hotel or AirBnB accommodation is a plus.A Bachelor's degree in a relevant field is a plus.Why us?#J-18808-Ljbffr
