Description- Identify recurrent questions and trends, and escalated it further to TLs/Trainers- Redirect problems to correct departments- Identify and escalate situations requiring urgent matter further- Instruct how or take over and resolve complicated customer issues- Handle case by using available processes, policies or take best practice for the customer and business- Stay updated with system information, changes and updates- Perform RW Coordinator duty according monthly working schedule- Prepare activity reports after duty shift- Distribute of updates/information on product knowledge and systems to department members, report to the Super-User Coordinator/Senior Team Leader (Supervisor) if any information is missing.- Attend staff meetings, trainings, seminars to constantly improve the professional knowledge- Represent the company and our client in a professional manner at all relevant functionsHours and Benefits:- Shift: 39 hours/week from Monday - Sunday (Rotative) different shifts available- Medical Insurance- Permanent contract- Ongoing training- Diverse growth opportunities- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)***Requirements**:- Travel business experience- Ticketing skills / IATA- Amadeus reservation skills- Preferably previous experience in a customer service role within Travel Industry- Excellent customer service skills- Strong written, verbal and organizational skills- Passion for customer care- User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.- Written and verbal fluency in Swedish/Norwegian and EnglishPersonal abilities:- Motivated, upbeat individual- Able to work independently- Excellent interpersonal and teamwork skills- Strong multitasking skills- Strong keyboarding skills- Strong Active listening skills- Ability to work in dynamic situations- Ability to work toward a goal- Ability to accurately paraphrase conversation- Ability to identify solutions based on written procedures, guidelines, and process tools- Takes passionate ownership for customer issues- Ability to communicate with the customer in an empathetic fashion- Ability to negotiate with customer on various solutions- Ability to diffuse an angry customer through effective customer and social skills- Positive attitude emphasizing tact and diplomacy- Ability to listen and identify root problems- Outstanding verbal and written communication- The period of holiday entitlement is fixed by mutual agreement between the company and the employeeReferenceRRQ22-006431-5-NORWAYRRQ22-006431-4-SWEDEN