Descripción de la oferta
We are a healthcare company specialised in reproductive medicine, part of a leading European group in the sector. Our goal is to provide each patient with personalised treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.Key Responsibilities 1. Clinic Leadership & ManagementLead all aspects of clinic operations, ensuring alignment with regional goals and standards.Foster a culture of excellence, empathy, and accountability across all departments.Serve as the primary point of contact for the clinic's leadership team, including:Medical DirectorLaboratory DirectorNurse Manager / Team LeaderPatient Experience Manager / Team LeaderExperienced in managing transitions (e.G., acquisitions, rebranding).Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets.Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.Promote a positive, inclusive, and high-performing work environment.Address and resolve patient or staff concerns promptly and effectively. 3. Operational ExcellenceOversee daily clinic operations, including scheduling, resource planning, and service delivery.Ensure compliance with clinical, laboratory, and regulatory standards.Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.Comfortable using dashboards and KPIs to inform decisions. 4. Growth & PerformanceDrive clinic growth through operational efficiency, local marketing support, and community engagement.Collaborate with the Regional General Manager and central teams to implement strategic initiatives.Support financial performance through effective cost management and revenue optimisation.Ability to translate company strategy into clinic-level action plans.Understands key drivers of profitability and growth (e.G., margin management, treatment mix, etc.) Key Performance Indicators (KPIs) Patient satisfaction and Net Promoter Score (NPS) Employee engagement and retentionClinical capacity and productivityIC conversion – right mix and volumesConversion rates and time to treatmentClinic revenue and growth targets and EBITDAOperational efficiency and compliance metricsQualifications & ExperienceProven experience in healthcare operations or clinic management, ideally in fertility or specialty care.Strong leadership and team-building skills.Excellent communication and problem-solving abilities.Ability to manage multiple priorities in a fast-paced, patient-focused environment.Bachelor's degree required; healthcare or business-related field preferred.Commercially savvy, with experience in revenue growth, business development, or managing P&L.IncentivesPerformance-based incentives tied to patient experience, clinic outcomes, and growth. #J-18808-Ljbffr
