Descripción de la oferta
We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.
Profile
As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.
Key Responsibilities
Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
Deliver training to clients on our functionalities and explain how to configure our software.
Resolve doubts on product usage/configuration/etc.
Carry out weekly follow up calls with our clients.
Escalate product or customer issues that need to be addressed by customer success managers.
Create documentation, presentations, user manual and other resources to help clients use the product effectively.
Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings.
Your SuperPowers
You took classes related to operations/logistics at university
You are an ops lover: Ask smart questions about the operation
Management of tools for data analysis: Excel
Excellent communication and organizational skills
Be a results-driven person
Advance English
Ability to perform well under high-pressure environments
We would extra love it if you have customer-facing experience
What we bring to the table
Hybrid Work: A balance of remote work and weekly office collaboration
Paid time off (PTO) for 30 days.
Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role
Health insurance: Get the attention and care that you deserve. Available in some countries.
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