Descripción de la oferta
About the roleWe’re looking for a motivated, analytically minded Revenue Operations (RevOps) Intern to join our RevOps team for a 6-month, fully remote internship. This is a hands-on opportunity for someone who wants to deep dive into how revenue teams operate, learn how processes and systems connect across the funnel, and contribute meaningfully to day-to-day operations and automation initiatives.You’ll work cross-functionally with Marketing Operations, Sales Operations, and Customer/Revenue (GTMs/CS/Ops) teams to support core workflows, improve internal processes, and help keep our revenue engine running efficiently.Important: This internship requires a university internship agreement (often called an internship/placement agreement or educational agreement) as part of a Master’s program.What you’ll do (Responsibilities)You will support the RevOps team across three main areas: process, systems, and data. Typical responsibilities include:Cross-functional RevOps supportSupport Marketing Ops, Sales Ops, and Customer/Revenue Ops with day-to-day operational needs and coordination.Assist with documentation and upkeep of core operational processes (lead routing, lifecycle stages, pipeline hygiene, handoffs, SLAs).Process execution and improvementHelp run and improve established processes (e.g., lead management, opportunity management, renewals/expansion motions).Identify friction points and propose improvements to increase efficiency and consistency.Contribute to playbooks, SOPs, and internal enablement materials.Workflows and automationBuild and maintain workflows/automations (e.g., routing, notifications, task creation, data enrichment, lifecycle movements).Support QA/testing for new automations and process changes to ensure clean rollouts.Tech stack supportAssist with basic administration and support across the RevOps tech stack (CRM, marketing automation, enrichment tools, reporting/BI).Help with user support requests (triage, troubleshooting, documenting fixes and best practices).Data hygiene and reportingSupport data quality initiatives (deduplication, field completeness, standardization, governance).Help build and maintain dashboards and reports for funnel, pipeline, conversion, and activity tracking.Assist with ad-hoc analysis for stakeholders (e.g., performance insights, segmentation, cohort views).What we’re looking for (Qualifications)Must-haveCurrently enrolled in (or recently completed) a Master’s degree or MBA (business, analytics, marketing, sales, operations, information systems, data, or related fields).Ability to sign a university internship/placement agreement for a 6-month internship.Strong analytical skills, high attention to detail, and a structured approach to problem-solving.Comfort working with spreadsheets and data (Excel/Google Sheets); ability to learn tools quickly.Clear communication skills and the ability to collaborate across teams in a remote environment.Nice-to-havePrior internship or entry-level experience in operations, GTM, consulting, analytics, marketing, sales, or customer success.Familiarity with RevOps/GTM concepts (funnels, pipeline stages, lead lifecycle, attribution basics).Exposure to common tools (e.g., Salesforce/HubSpot, Marketo/Pardot, Outreach/Salesloft, Zapier/Make, Looker/Tableau/Power BI).Basic technical comfort (workflow logic, integrations, APIs, SQL is a plus but not required).What success looks like in this internshipYou become a trusted operational support partner for multiple teams.You improve at least a few key workflows or processes and help automate repetitive manual work.You help raise the quality and reliability of operational data and reporting.Internship detailsType: Full-time internship (6 months)Location: 100% RemoteStart date: Flexible (aligned with university requirements)Eligibility: Requires a university internship/placement agreementPackage: 500€ brutes/monthGrowth opportunityThis internship is designed to be a strong learning experience with meaningful ownership. If performance and business needs align, there may be an opportunity to continue with the team after the internship.Who are we?We’re Mapal, a European leader in hospitality software. Since 2008, we’ve been building technology solutions that help thousands of businesses manage their operations more efficiently. Now, we’re using generative AI to revolutionize the industry. The Key Account organisation has been recently created and regroups our largest and most loyal customers. We have an ambition to grow to a €100M business by 2030 and Key Accounts will form a critical path to that growth journey. We are looking for an ambitious professional who is going to help us build best practices on how to manage our top customers. You will join a tenured team of talented Key Account Managers who care deeply to deliver significant customer ROI, which is a necessary foundation for future growth.Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goalEqual Employment OpportunityAt Mapal, we believe our differences make us stronger. We’re proud to offer equal opportunities to everyone—no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We’re committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with European laws, we also provide reasonable accommodations for applicants and employees with disabilities. If you need any assistance during the application or interview process, do not hesitate to ask for it to the Talent Acquisition contact.
