Descripción de la oferta
Your role
As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.
This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.
Key responsibilities
Own the availability, performance, and reliability of all production services
Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
Lead incident management processes, including escalation, coordination, and root cause analysis
Drive a culture of continuous improvement, ensuring issues are resolved permanently
Improve and scale deployment, release, and change management processes
Establish and maintain operational standards, runbooks, and documentation
Drive automation and standardisation to improve efficiency and reduce manual effort
Ensure security, access controls, and compliance readiness
Collaborate with Engineering, Product, and Security teams to align operational priorities
Be part of the on-call rota for operational issues
Manage and optimise a 24/7 on-call model to ensure resilience and accountability
Leadership & team responsibilities
Build, lead, and develop a high-performing team of Operations Engineers
Be accountable for the On Call rota of the whole Operations team
Set clear priorities, expectations, and performance standards
Coach and mentor team members on incident management and operational best practices
Foster a culture of ownership, accountability, and continuous improvement
Encourage knowledge sharing and cross-team collaboration
What you bring
Core experience
Proven experience leading Operations, SRE, or platform engineering teams
Strong track record managing cloud-native production environments
Deep understanding of incident management, monitoring, and service reliability
Experience driving operational improvements, automation, and efficiency gains
Strong stakeholder management and cross-functional collaboration skills
Technical expertise
Strong knowledge of cloud platforms (AWS and/or Azure)
Experience with Kubernetes and containerised environments
Familiarity with DevOps practices, CI/CD pipelines, and automation tooling
Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)
Understanding of security principles and compliance frameworks
Leadership profile
Structured and data-driven decision-making approach
Strong communication and stakeholder influencing skills
Calm, pragmatic, and decisive under pressure
Strategic mindset with focus on scalability and long-term improvements
High ownership mindset with a bias for action
Nice to have
Experience operating large-scale SaaS platforms
Background in telecoms or real-time communications
Experience working in regulated environments (e.g. ISO27001, GDPR)
Exposure to infrastructure as code (e.g. Terraform)
Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)
What we offer you
A leadership role in a fast-growing European technology company
Ownership of mission‑critical platforms at scale
A collaborative and international working environment
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