Descripción de la oferta
pbAbout the job /b /ppAre you interested to pursue a career in financial services? Do you enjoy technology and want to be part of an international technology equipment finance team? Are you ready to join a fast growing company with a strong mission to drive sustainability and innovation? /ppbr/ppAt CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. /ppbr/ppbRole purpose /b /ppThe Team Leader - Operations manages and develops the International Business Operations team located in Barcelona, acting as the first point of contact for the team, the main decision-maker and escalation point for operational activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing life-cycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The Team Leader Operations drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. /ppbr/ppbKey responsibilities /b /pulliDisciplinary leadership and development of the International Business Operations Team in Barcelona /liliLead, coach, and develop team members through regular reviews and definition of training needs /liliOversee Operations team performance, ensuring SLA and KPI targets are met /liliManage workload allocation and oversee periodic operational reporting/ performance trends /liliAct as escalation point for internal/external stakeholders /liliCollaborate globally to standardize processes, improve efficiency and represent Operations International Business needs in internal projects/customer projects /liliQuality assurance and continuous improvement of team internal workflows and processes considering automation opportunities /li /ulpbr/ppbRequired skills /b /pulliProven leadership experience in operations (leasing or IT asset management background and leadership of international teams is advantageous) /liliStrong knowledge of operations and international customer service processes / International Business /liliAdvanced Excel and reporting skills; CRM/ticketing system experience /liliStrong empathy, intercultural leadership skills, enthusiasm and emotional intelligence /liliExcellent stakeholder management, assertiveness, and communication skills /liliProactive, solution-oriented, and able to prioritize effectively /liliHigh resilience and ability to cope with pressure /liliFluent business proficiency in Spanish and English /li /ulpbr/ppbWhat we offer /b /pp Competitive salary structure and other benefits /p
