Descripción de la oferta
Think & Grow is a Global Growth Advisory. For founders hitting the ceiling on growth, we deliver the entire Growth Stack - strategy, technology, and talent - under one roof, with one team, so they scale faster with fewer missteps. Our people are operators and practitioners, not career consultants: we've built, scaled and operated inside companies, and we stay in the room until the work is done.Our work spans four pathways - Programs, Growth Services, People Services and AI Services. This role sits in Programs, home to the AWS Passport Program. As an AWS partner and co-creators of the Global Passport Program, we work alongside AWS to help ISVs plan, build and execute international expansion, from discovery workshop to market launch. Passport is scaling fast across NAMER and EMEA, and this is the role that keeps it running.About the Position:In the role of Partner Success Manager, you'll be the partner-facing lead for Passport across both regions - the person AWS counterparts, our operators and our customers rely on through every workshop and anything in between. Based in Madrid, you'll keep delivery calm and organised; the follow-through reliable, and the relationships strong.What you'll do:Own the day-to-day relationship with AWS account managers and Local Program Leaders across the Americas and EMEA, as their first point of contact.Coordinate workshop delivery end-to-end with our Operations Manager and Program Director, including on-the-ground orchestration during live weeks.Run the pre- and post-workshop comms - alignment, recaps, next steps, follow-up - and make sure nothing falls between owners.Own the weekly and monthly reporting on activity, pipeline and program health, and surface what we're learning back to the team.What we're looking for:5+ years in Growth, Customer Success, account or partner management, BD or a related partner-facing role.A track record as the named lead on high-stakes enterprise partner or client accounts, credible with senior people.Experience coordinating multi-stakeholder programs, with sound commercial instincts and follow-through you can point to.Clear, warm written and verbal communication, and the organisation to hold several workstreams across two regions without dropping detail.Comfortable working US East Coast hours with EMEA overlap (or BST with US overlap), and authorised to work in the UK / Europe.Bilingual, e.g. speaking English and Spanish (written and spoken), is ideal given the Madrid base and EMEA remit.Nice to have:Direct AWS or hyperscaler partner experience, and any AWS certifications (e.g. Cloud Practitioner, or a Partner / Accreditation credential).A startup, scale-up or innovation-program background.How we work:We Lead with Clarity, Driven by Human Connection. We value Ownership, Alignment, Connection, Constructive Conversations and a Structured Pace - and we use them in how we hire, work and grow together. We're direct, commercially sharp and human; we don't do jargon or hype.What we offer:A high-growth, global environment with direct mentorship from people who've done the work; hybrid or remote working; flexible, outcome-oriented hours; inclusive parental leave for all parents; an Employee Assistance Program; the option to work overseas for part of the year; and dedicated learning days plus a learning budget you actually get to use.A quick note before you apply:Research shows that 60% of women and members of traditionally underrepresented communities might have already talked themselves out of applying - even if they don't check every box. Please apply anyway. We care about potential, perspective and values. If you need any adjustments at any stage, just tell us and we'll make it work.How to apply:We'd love to hear from you. Please submit a brief cover letter and CV via the link.
