Descripción de la oferta
Corporate Sales Engineer - German (Remote)Spain - BarcelonaGermany - RemoteFull timeR30247As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:Crowd Strike is seeking a Corporate Sales Engineer to be part of the team. You will be responsible for changing what the security market and customers believe is possible with our next-generation endpoint cyber security technology.What You'll Do: Own and develop the technical champion in the opportunities.Deliver technical product presentations & demonstrations.Articulate the Crowd Strike technical message where required.Ask open and challenging discovery questions that help uncover pain and drive requirements.Run Proof of Values (POV) with approved success criteria demonstrating the benefits and value of the platform.Collaborate with the Product Management team as a liaison for key accounts and their technical product requirements.Learn and test different cyber security attack techniques against the Crowd Strike Falcon platform.Provide informal training to the Corporate team on Crowd Strike technology and competitive messaging.Serve as our customers' primary point of contact for feedback and resolution of issues that require assistance from the Support team. What You'll Need: Proven track record in technical roles (support, consulting, or systems engineering) with demonstrated self-direction and organizational excellenceExceptional communication abilities, delivering clear and impactful presentations to both technical and business audiencesAdvanced problem-solving capabilities, with demonstrated success in analyzing and resolving complex technical challenges under pressureStrong technical acumen with ability to quickly evaluate complex architectures and identify security vulnerabilities and optimization opportunitiesDemonstrates intellectual curiosity and competitive drive, with passion for continuous learning and professional growthBachelor's degree in Computer Science or equivalent practical experienceProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.Native fluency and business level German and English Bonus Points: Technical understanding of incident response, computer forensics, network administration and management and endpoint security including anti-virus solutions.Malware analysis experience and Cybersecurity expertise a plus.MEDDIC/Value Selling Aware Benefits of Working at Crowd Strike: Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified across the globe Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.Key responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures.Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.Identifies and resolves problems following agreed procedures.Carries out agreed maintenance tasks.Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.Prioritizes and diagnoses incidents according to agreed procedures.Investigates causes of incidents and seeks resolution.Escalates unresolved incidents and follows up until incident is resolved.Provides service recovery, following resolution of incidents.Documents and closes resolved incidents according to agreed procedures.Maintains secure, accurate, complete, and current configuration on configuration items (CIs).Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.Maintains knowledge of specific specialisms, provides detailed advice regarding their application.Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.Identifies problems and errors prior to or when they occur.Logs all such incidents in a timely manner with the required level of detail with all the necessary.Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups.Ability to plan activities and projects well in advance and takes into account possible changing circumstances.Ability to maintain a positive outlook at work.Ability to work well in a pressurized environment.Ability to work hard and put in longer hours when it is necessary.Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.Ability to adapt to changing circumstances.Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, River Bed etc.Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field.Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Required experience: Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.Entry level experience in technical support to clients.Entry level experience in diagnosis and troubleshooting.Entry level experience providing remote support in Networking technologies.Entry level experience in relevant technology. Workplace type:Remote WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.#J-18808-Ljbffr
