Descripción de la oferta
SummaryPor favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, is seeking a service‑driven, detail‑oriented Reception Supervisor to join our Front Office team on a full‑time, permanent contract.About The RoleThe Reception Supervisor supports the Front Office Management team in overseeing daily reception operations, ensuring Hyatt brand standards of service, quality, and efficiency are consistently met. The role involves hands‑on leadership at the front desk, effective team supervision, guest issue resolution, and close coordination with other departments to guarantee a seamless guest journey. It is an operational role with rotating shifts, including weekends and public holidays.Key ResponsibilitiesGuest Service & Front Desk OperationsEnsure a smooth, efficient, and personalized check-in and check-out experience in line with Grand Hyatt brand standards.Supervise front desk operations to guarantee a professional, warm, and consistent level of guest service.Handle guest concerns, complaints, and special requests using service recovery principles.Act as the main escalation point for operational or guest service issues during the shift.Leadership & Team ManagementSupervise, coordinate, and support the Reception team, fostering a collaborative and high‑performance work environment.Organize staffing, task distribution, and priorities during the shift to ensure optimal coverage.Support onboarding, training, and continuous development of Front Office colleagues.Provide constructive feedback and contribute to team engagement and motivation.Systems & Operational ControlEnsure correct and efficient use of Opera / Opera Cloud and other Front Office systems.Oversee reservation accuracy, room assignments, billing, and guest profile data.Monitor arrivals, departures, VIPs, groups, and guest preferences.Support compliance with Front Office procedures and administrative controls.Interdepartmental CoordinationMaintain effective communication with Housekeeping, Concierge, Reservations, Guest Relations, and other departments.Coordinate special requests, amenities, upgrades, and complex operational situations.Support and participate in daily Front Office briefings, ensuring clear handovers between shifts.Brand Representation & Continuous ImprovementRepresent the Grand Hyatt brand with professionalism, leadership, and attention to detail.Ensure adherence to internal policies, quality standards, and safety procedures.Actively contribute to continuous service improvement initiatives.QualificationsStrong focus on customer service and service excellence.Previous experience as a Reception Supervisor, Team Leader, or similar Front Office leadership role, including people management.Proven experience working with Opera / Opera Cloud.Fluency in English and Spanish, both spoken and written; additional languages are a strong plus.Strong leadership, decision‑making, and problem‑solving skills.Excellent organizational skills and ability to perform in a fast‑paced environment.Proactive, responsible, and results‑oriented mindset.Flexibility to work rotating shifts, including weekends and public holidays.Care Connects Us – Our ValuesAt Hyatt, we care for people so they can be their best. Our values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—guide how we work and care for our guests and colleagues every day.What You’ll Love About UsSpecial Hyatt hotel rates for you, your family, and friends from day one.Discounts at hotel restaurants and bars.Employee restaurant with nutritious and varied daily menus.Access to a wellbeing platform focused on mental health and personal development.Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide.Be Part of Something GRANDWith more than 1,150 hotels in over 70 countries, Hyatt is a globally recognized Great Place to Work. Our teams embrace diverse cultures and experiences, where leadership and individual contribution truly matter. xcskxlj Join the Grand Hyatt Barcelona team as a Reception Supervisor and help lead exceptional guest experiences.#J-18808-Ljbffr
