Descripción de la oferta
Dedienne Aerospace: is a world leader in design, and manufacture, and serving of aircraft tooling, engine tooling, engine stands and ground support equipment for more than 50 years, we have been providing through our products and technical expertise, a service at the forefront of industrial performance highly recognized by our diversified customer Panel (OEM, MRO ,Leasers). All this linked to worldwide presence to ensure customer proximity, quality, and excellent after sale service ( Miami, Cincinnati, Queretaro, Dubai, Singapore, Zhuhai, Derby, Doha, Toulouse and more.) The various acquired licenses as well as the partnerships with major OEM place Dedienne with force and credibility on the market and ensure a suitable development. Our employees, from different cultures and nationalities, are our main strength, and activity participate in dynamic and ambitious projects with strong values that the company advocates: working in a company on a human scale at a international level while being actor in every project for the same purpose: customer satisfaction. Main Responsibilities: As a Sales Administration and Logistics officer, you will be responsible for: Ensuring the smooth execution of administrative processes related to sales. You will manage customer orders from receipt to delivery, including invoicing. Managing transportation and distribution of goods from external suppliers to our company or directly to clients. You will work closely with external partners, such as shipping companies, freight forwarders, and warehouse providers, to ensure the efficient and cost-effective movement of goods. You are a key player in customer satisfaction and the efficient operation of the Dedienne facility. Responsibilities: Order Processing : Check, record, track, and validate customer orders in the system (ERP SAGE). Follow up with customers. Invoicing and Dispute Management : Generate invoices in line with sales conditions, manage any payment disputes or delays, and maintain good relations with customers regarding these issues. Report to the group cash manager. Coordination with External Partners : Manage relationships with external logistics providers and customs office to ensure smooth and timely delivery of goods. Transportation Management : Oversee the transportation of goods from suppliers to the company, or from the company to the customers location, ensuring optimal routes and compliance with delivery schedules. Continuously track and monitor shipments and resolve any issues or delays in real-time. Customer delivery documentation generating. Internal Communication : Collaborate closely with sales, accounting, cash management, production, customer service teams to ensure optimal information flow. Support to the Service manager : Provide support to the Service manager on administrative tasks. Continuous Improvement : Propose solutions to improve administrative processes and customer relationships. Workflow Follow up of spare parts manufacturing (Progress and Delivery) Coordination of the internal logistics activity with technicians. Required Skills: Education: Specific logistics certificates. Experience : 2 to 3 years of experience in a similar role, preferably in a B2C environment. Technical Skills : Proficiency in office tools (Excel, Word, etc.) and ERP software. Familiarity with incoterms, customs procedures, transportation environment, must be able to read technical drawings. Communication Skills : Excellent written and verbal communication, communication skills to manage relationships with external partners and internal teams. Customer service orientation, ability to work in a team and manage priorities. Problem-Solving : Strong problem-solving skills, with the ability to resolve issues effectively and efficiently. Organizational Skills : Strong organizational abilities, with a keen eye for detail and the ability to manage multiple tasks and priorities simultaneously. Personal Attributes: Responsiveness : You can quickly respond to any internal or external inquiries and resolve issues. Independence : You are able to make decisions and work independently while following internal procedures. Customer-Oriented : You have a strong customer service focus and are comfortable interacting with both internal and external stakeholders. Proactive : You take initiative and act quickly to resolve any issue that arise. Team Player : You work well within a team environment and collaborate effectively with colleagues and external partners. Adaptable : You can quickly adjust to changing priorities and work under pressure to meet tight deadlines. Reporting : Provide regular reports on the activity performance Job description not limited to the tasks described hereunder. Working Conditions: Contract Type : Permanent Working Hours : 40 Salary : To be adjusted to candidate experience
