Descripción de la oferta
Join Our Team: Shape the Future with SAP MPS and BPO at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we're building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact. Become a key player in shaping the future of global HR and payroll services. As Payroll Operations Manager/Chapter Lead France, you will play a key role in co-creating and shaping the new International SAP MPS and BPO organization, working closely with senior management and the HR Operations Chapter Lead to define the structure, processes, and teams for this exciting venture.
We are looking for an experienced and motivated leader to oversee our International Managed Payroll Services (MPS) team and drive operational excellence. This role is pivotal in managing the day-to-day payroll operations within our outsourcing services while ensuring that client relationships are effectively maintained. You will work closely with the Payroll Country Leads and HR Operations Leads to ensure smooth and efficient operations, guaranteeing services are delivered with the highest level of quality and timeliness.
Lead and manage the Payroll and HR Operations (MPS/BPO) team, ensuring accurate and timely payroll processing and delivery in accordance with the contractual scope and Service Level Agreements (SLAs).Own client relationships, ensuring high-quality service delivery and effective communication.
Actively participate in monthly client review meetings, preparing and presenting reports on KPIs and service delivery performance. Calculate and manage Service Level Credits when applicable, ensuring the team meets SLA requirements and addressing any deviations.
Act as an escalation point at the country level when local teams are unable to resolve issues or when clients escalate matters, ensuring effective resolution in alignment with global standards and client expectations.
Collaborate with the Global Process Owner on continuous improvement initiatives, identifying opportunities to optimize payroll processes.
Conduct team evaluations, provide feedback, and support the professional development of individual team members.
Support the development and implementation of training materials and programs for team members.
Manage team performance, including goal setting, performance reviews, and coaching to support growth and skill enhancement.
Collaborate with peers and senior management to align payroll operations with overall organizational goals.
Qualifications and Experience:8 - 12 years of experience in HR and payroll outsourcing in an enterprise business environment, with at least 5+ years of experience in a managerial role.
Strong understanding of payroll processes, compliance, and regulations (global payroll standards).Experience in managing client relationships and delivering payroll services to multinational clients.
Leadership skills with a focus on team development, recruitment, and performance management.
Excellent communication skills (both verbal and written), fluent in French and English.
Experience in a Payroll and BPO outsourcing environment is preferred.
Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
Good communication skills (both verbal and written), fluent in other local languages is a plus.
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
An exciting opportunity to drive payroll service delivery in a new, dynamic team.
Continuous training and career development opportunities. hybrid work options, additional perks, etc.).If you're ready to transform payroll challenges into growth opportunities and contribute to the future of payroll services for our French and international businesses, we'd love to meet you!
We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
