Descripción de la oferta
At Onnera Group, we are world leaders in the manufacture of equipment for the hospitality, catering, and laundry sectors.
From 1960 to the present day, we have always had our sights set on the future. That is why our history is marked by believing in talent and pursuing one idea: to compete at the highest level and evolve.
We are a large team of professionals who cater to professionals. We work with the sole objective of listening to them, understanding them, and empathizing with them, managing to meet the most demanding needs and challenges through innovation.
Onnera Group we are a leading industrial group in the professional hospitality sector dedicated to comprehensive solutions for professional kitchens, gastronomy areas, industrial refrigeration, and laundry.
We are looking to incorporate a SAT Technician for our Madrid branch who is eager to learn and be part of an industrial environment where quality, collaboration, and continuous improvement are essential.
Job mission
Under the supervision of the After‑Sales Director, is the highest and direct responsible for the proper operation of the After‑Sales Service in the assigned areas, with the mission of achieving service optimization.
Specific tasks
Analyze the reception of calls received during the day and the status of pending calls, analyzing their causes and scheduling their resolution.
Frequently visit clients showing interest in their problems and ensuring their satisfaction with the service.
Is responsible for the training of subcontracted technical service personnel and distributor technicians, scheduling courses whenever needs advise it.
Supervises, coordinates, and controls the after‑sales of direct works in the assigned areas, organizing the necessary resources.
Provide the necessary technical support to distributors and subcontracted technical services solving their technical doubts, as well as those problems that arise regarding the operation and repair of machines.
What do we offer?
Join a solid company, a benchmark in its sector.
Actively participate in a real industrial transformation project.
An environment where you can grow, propose, and lead.
Collaborative people and daily challenges that will make you evolve professionally.
Requirements
What are we looking for?
A Higher Degree/FP2 preferably with electrical/electronic knowledge.
Previous experience in industrial environments and production areas.
Languages: English and French.
Customer orientation.
Problem‑solving skills and decision‑making ability.
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