Senior Key Account Manager Merit Incentives • Valencia, esLocation: Barcelona Metropolitan Area (Hybrid)Company DescriptionMeritwe’re redefining the future of engagement. As a global technology and solutions leader, we empower businesses to elevate bothcustomer and employee engagementthrough our suite of cutting‑edge, cloud‑based SaaS platforms, enterprise solutions, and applications.With a trulyAPI‑centric ecosystemand a merchant network spanning6,000+ brands across 150+ countriesMerit delivers rewards, digital gift cards, offers, travel experiences, merchandise, and mobile top‑ups at scale. We blendglobal reachwithlocal insightpartnering with more than800 retailers and merchants across the GCCand beyond.Our culture is entrepreneurial, fast‑moving, and impact‑driven—we think big, act fast, and deliver smarter engagement solutions that shape industries.Role DescriptionWe are seeking a dynamic and highly skilled Senior Key Account Manager to join our team in BarcelonaThis is a full‑time hybrid role (on‑site & remote) where you will be at the heart of our client success, driving impact across some of our most strategic accounts.You will be the trusted partner to C‑level stakeholders, owning the end‑to‑end client relationship from strategy to execution. Your role will be pivotal in nurturing long‑term partnerships unlocking new business opportunities, and ensuring clients achieve measurable results through Merit’s engagement solutions.What you’ll doOwn and grow a portfolio of strategic, high‑value client accounts across multiple regions.Develop, lead, and execute account strategies that maximize client ROI and satisfaction.Act as the primary point of contact for key clients, building board‑level trust and credibility.Identify and pursue cross‑sell and upsell opportunities, driving revenue growth.Lead contract negotiations and commercial discussions with a consultative, solutions‑oriented approach.Collaborate with internal teams (tech, product, partnerships, operations) to ensure flawless delivery.Monitor account health and performance through data‑driven insights, presenting outcomes and opportunities.Conduct market and competitor research to anticipate client needs and influence strategy.Represent Merit at industry events, client workshops, and executive briefings.Qualifications5+ years’ experience in Key Account Management, Client Relationship Management, or Business Development (preferably in SaaS, technology, fintech, or loyalty/engagement industries).Proven track record of managing large, complex, and multinational accounts.Strong negotiation skills with experience structuring high‑value commercial agreements.Exceptional presentation and communication skills, capable of engaging senior stakeholders.Analytical mindset with the ability to translate insights into actionable strategies.Advanced proficiency in CRM platforms, MS Office Suite. Familiarity with SaaS platforms is a plus.Ability to thrive in a fast‑paced, hybrid environment with global cross‑functional collaboration.Bachelor’s degree required in Business Administration, Marketing, or related field.Master’s degree from a leading Business School highly desirable.Fluency in English is essential; additional languages (Spanish, Arabic, French) are a strong plus.Why Join Us?Work with a global leader shaping the future of loyalty and engagement.Manage and influence relationships with top‑tier clients and global brandsBe part of a fast‑scaling, entrepreneurial environment with direct exposure to senior leadership.Hybrid, flexible work environment in the vibrant city of BarcelonaCompetitive salary package with performance‑based incentives.
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