Descripción de la oferta
Job Description
Are you excited to drive high‑visibility, strategic logistics and technology solutions? Amazon Extra Large (AMXL) Japan is looking for a Sr Program Manager who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers. At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.
As a Senior Program Manager, short‑term planner, you will be the subject‑matter expert in gathering and forecasting demand from customers, running capacity analysis, transportation planning, inventory management, inventory health, running simulation and scenarios for leadership, and synchronizing our supply and demand over the 13‑week to 52‑week horizon in order to meet our customer’s needs. You will be a part of the Supply Chain team, leading small and medium‑term planning, engaging with leadership on getting it approved, and reviewing the plan vs actual, highlighting and mitigating risks on the way to see your work impact real‑world business and end‑customer satisfaction.
Department: Last Mile (AMZL); Job: Program / Project Management; Location: Tokyo Office
Key Job Responsibilities
Manage the short and medium term capacity, inventory, transport, inventory and peak planning for the AMXL JP network
Work in partnership with operations, SCM, product teams to set optimal network plans and transportation choices to meet on‑time delivery goals
Define a vision and plan to deliver it, driving continuous customer experience improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established quality and efficiency goals
Inspect demand forecasts, capacity plans critically and challenge assumptions from business teams
Plan, develop, implement and evaluate processes for capacity management from inventory to the customer’s home
Understand and manage supply chain risks to minimize on‑time delivery impact
Support critical relationships with internal and external business partners
Interface with external carriers and internal carrier managers to improve capacity planning accuracy
Provide high‑quality inputs and garner alignment with finance and leadership teams using a combination of in‑person meetings, well‑written, data‑backed documents, detailed business models or presentations
Identify and evaluate potential risks/obstacles within both internal and external business environments with minimal direction
A Day in the Life
You attend daily business reviews and understand what’s happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status‑quo and drive data‑based decision‑making within your team. You take business trips within and outside Japan as required to build your skills and network or test your plans and assumptions. Additionally, you are always ready to jump in and take charge when problems and challenges emerge.
About the Team
Amazon Extra Large (AMXL) JP team is a single‑threaded organization that owns Amazon’s end‑to‑end Heavy & Bulky (H&B) logistics network with our willing and equally customer‑obsessed partners, offering shipping, service & support for consumers and companies in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries, providing special handling services such as Room of Choice Delivery, Installation/Assembly and Recycling/Haul‑Away. Our team is made up of a diverse group of individuals across operations, supply chain, tech, finance, planning, customer experience, business intelligence and program management who work closely and collaboratively across Amazon to constantly improve and scale our operations, always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
Business level of English
Preferred Qualifications
Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
2+ years of driving process improvements experience
Amazon is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, visit amazon.jobs/disability/jp
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