Descripción de la oferta
Actual Talentis the talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.Our client:
It is a fast-growing European tech scale-up transforming the way people manage everyday service subscriptions through a digital platform.
With more than2 million customers across Europe and a team of 900+ employees , the company continues to expand rapidly and is now launching anew operational hub in Valenciato support itsFrench B2B2C sales operations .
To lead this strategic project, they are looking for aSite Production Directorto build the site from scratch and scale high-performing teams.This is ahigh-impact leadership rolefor someone who thrives in fast-growing environments and enjoys building operations from the ground up. You will play a key role in designing the site, hiring and developing teams, and ensuring strong operational performance while shaping a high-performance culture.
The role combinesstrategic thinking, operational execution and team leadership , managing teams expected to grow from50 to 100 FTE .Your Mission
Launch and Set Up the New Site
You will be responsible for establishing the new operational hub in Valencia and ensuring a smooth and efficient launch.
Support the selection of the optimal facilities (location, layout, contractual conditions and negotiations)
Coordinate the full implementation of the contact centre infrastructure
Design the workspace and ensure compliance with local legal requirements
Manage procurement of furniture, equipment and operational tools
Coordinate onsite technology and communication setupLead and Scale the Sales Production Teams
You will build, structure and develop the production organization from the ground up.
Recruit, hire and develop managers, trainers and sales experts with the support of HR and Talent Acquisition
Build strong engagement within production teams and foster a high-performance culture
Support team leaders in managing and improving daily team performance
Define bonus plans and performance incentives for managers and sales agents
Drive employee retention and reduce absenteeism through clear action plans
Promote the company culture, strategy and vision across all levels of the organization
Drive Operational Excellence
You will ensure the site operates efficiently while continuously improving performance.
Monitor and analyse production KPIs to identify improvement opportunities
Define and implement action plans with production teams and management
Manage capacity planning and operational forecasting
Monitor margins and operational efficiency
Ensure best practices in quality standards and sales discourse
Participate in the monthly performance review committees
You will also work closely with central teams includingTraining, HR, Operations, Quality, Sales Ops and Workforce Managementto ensure the success of the site.
Manage Local Site Operations
As the senior leader of the site, you will also oversee its daily operational environment.
Manage facilities, equipment, technology and service providers
Act as the main point of contact with local authorities
Coordinate with central departments (Finance, HR, Technology)
Manage site budgets including maintenance, team activities and eventsYour Profile
Education
Higher education in Business, Management or a related field is preferred.
Languages
Must-have:Fluent French and English
Nice-to-have:Spanish
Experience
Must-have:
7+ years managing large B2C or B2B2C call centre operations
Experience leading large production teams and driving performance
Nice-to-have:
Experience intelesales environments
Experiencelaunching new call centre operations from scratch
Knowledge ofenergy or telecom sectors
Leadership & Competencies
We are looking for a leader who combines operational discipline with entrepreneurial mindset.
Strong leadership and people management skills (teams >100 employees)
Excellent decision-making and results orientation
High resilience and adaptability in fast-paced environments
Strong analytical and problem-solving capabilities
Excellent communication skills (written and verbal)
Collaborative mindset and ability to work cross-functionally
Growth mindset and comfort working in ascale-up / startup environmentWhat is offered:
International environment
Work in a diverse and inclusive environment with colleagues from more than40 nationalities .
Career growth
Real opportunities to develop your leadership and grow within a fast-scaling organisation.
Competitive compensation package
Including performance-based incentives and long-term benefits.
Continuous learning
Access to training programs to develop your technical, language and leadership skills.
Hybrid working model
Enjoy2 days of remote work per week .
Legal & tax support services
Access to professional advice to help manage administrative and legal matters with ease.
