Descripción de la oferta
INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the “SLP MDR Concessions Abuse Program” and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust.
The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function.
As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines.
Key Job Responsibilities
Security Operation
Implementation and follow-up of Loss Prevention Plan in MDR Concessions
Audits and Compliance
Conducting SLP audits and implementing SOPs
Surprise check and reports at LM (Last Mile) stations
Keeping the plans and SOPs updated
Periodical check of documentation
Adhering to SLAs defined for the SLP MDR Concessions Abuse Program
Process Improvement and Loss Prevention
Process review, gap analysis and implementation of necessary improvements
Weekly, monthly and quarterly assessments
Loss prevention reporting
Working on feedbacks received from internal and external stakeholders
Follow up and completion of CAPA
Recommending loss prevention initiatives based on on-ground intel
Loss Prevention Analysis and Investigation
Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction
Conduct investigations by working closely with CS and support functions in SLP and Ops
Meeting the weekly investigation targets and submitting investigation reports
Sharing RCAs and PTG initiatives on shrink and unmet goals
Basic Qualifications
Bachelor's degree or equivalent
Knowledge of Excel
Preferred Qualifications
Experience with Learning & Development and course facilitation or an equivalent professional qualification
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