Descripción de la oferta
We are seeking a customer-oriented Support Agent who is bilingual in Spanish and English, with strong communication skills in both languages. The ideal candidate will be responsible for delivering exceptional customer service to our Spanish-speaking clients via phone, email, and chat. This role requires strong communication skills, problem-solving abilities, and a deep commitment to customer satisfaction in a fast-paced forex environment. Key Responsibilities: Provide top-tier customer support to Spanish-speaking clients regarding forex trading, accounts, and transactions via phone, email, and chat. Address customer inquiries, concerns, and issues promptly and professionally, ensuring a positive experience at all stages of the trading process. Troubleshoot and resolve forex-related issues, including account inquiries, transaction issues, platform navigation, and trade execution. Document customer interactions and maintain accurate records in the CRM system to track issues and resolutions. Collaborate with internal teams, such as technical support and account management, to escalate complex trading or platform issues and ensure swift resolution. Assist customers with information about forex products, platform usage, account management, deposits, withdrawals, and other related services. Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence. Identify opportunities to enhance customer satisfaction and provide valuable feedback to management for service improvements. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction. Requirements: Native or fluent command of Spanish, both written and spoken. Fluency in English, both written and spoken. Previous experience in customer service, support, or a related field, within the financial or forex services industry. Excellent verbal and written communication skills, with the ability to explain complex forex concepts in simple terms. Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management. Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment. Proficiency in using customer support software, CRM systems, and communication tools. Patience, empathy, and a customer-first attitude, especially when dealing with financial and trading-related concerns. Ability to work flexible shifts, including weekends and holidays, if required. What We Offer Competitive Remuneration Package. Opportunity to join a dynamic, collaborative, and forward-thinking team Clear career progression and professional development opportunities
