Descripción de la oferta
This role requires relocation to Portugal.Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal, supporting one of the UK's most innovative digital banks.This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon.You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service.Your Role¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.Provide customer support via chat, phone, and email for Spanish-speaking customersResolve complex enquiries related to accounts, payments, disputes, and transactionsHandle fraud investigations, chargebacks, and complaint resolutionDeliver clear guidance on banking and financial services processesAct as a subject matter expert for banking-related topics within the teamSupport colleagues with knowledge sharing when neededEnsure compliance with internal procedures and regulatory standards Your QualificationsFluent Spanish and good English (spoken and written)Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectorsStrong analytical and problem-solving skillsAbility to manage complex customer cases independentlyComfortable working with digital tools and multiple xcskxlj platformsTeam-oriented with strong communication skillsEU passport or valid work authorization for Portugal The OfferFull-time position based in Lisbon, PortugalRelocation support available for candidates moving from SpainOptional company accommodation in LisbonPaid training before starting the roleHealth insurance from the first day of the contractMeal allowance cardHoliday and Christmas allowances paid monthly40 hours per week on rotational shifts (24/7)
