Descripción de la oferta
At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies.
Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation.
We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements.
Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience,
Work with AI-generated outputs from call transcript analysis (e.g., Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity
Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed
Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems.
Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights
Write advanced queries and data transformations to process large-scale, multi-source datasets
Perform data preparation, exploratory analysis, and reporting automation
Ensure data consistency, KPI alignment, and clarity across teams
3–5 years of experience in Data and Product Analytics
~ Strong ability to interpret data and translate insights into business actions
~ Solid working knowledge of SQL and data exploration (Databricks preferred)
~ Experience working with cross-functional teams (product, operations, data science)
~ Experience building dashboards in Tableau or similar BI tools
~ Permanent contract
~Flexible working hours
~ Private health insurance
~ WFH monthly expenses compensation
~ Adobe certification
~ Tax-free benefits (ticket restaurant, kindergarten and transport)
~ We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.
