Now Hiring: Store Director
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Location: Madrid, Spain
Contract: Full-time / Permanent
We are partnering with a luxury fashion house seeking an experienced and service-driven Store Director to lead its boutique in Madrid.
This role offers the opportunity to work within a confidential luxury retail environment defined by craftsmanship, heritage, and elevated customer experience, where attention to detail and discretion are paramount.
The Role
As Store Director, you will have full ownership of the boutique's performance, overseeing client experience, commercial results, and operational excellence while upholding the highest service standards.
Key Responsibilities:
Client Experience & Representation

Champion a refined, personalised client experience aligned with luxury service standards
Build and nurture long-term client relationships and a strong local client network
Represent the business with professionalism, discretion, and integrity

Sales & Commercial Excellence

Drive store performance and achievement of commercial objectives
Analyse KPIs and implement strategies to maximise sales and client engagement
Ensure strong product knowledge across the team

Boutique Standards & Operations

Maintain impeccable visual, merchandising, and operational standards
Oversee stock management, inventory accuracy, and daily operations
Ensure compliance with internal policies and retail excellence guidelines
Team Leadership & Development

Lead, coach, and develop a high‑performing retail team
Support recruitment, onboarding, and continuous training
Foster a respectful, professional, and service‑led culture

Profile

Proven leadership experience within luxury, premium, xcskxlj or high‑end retail
Strong commercial acumen with a hands‑on leadership approach
Client‑focused mindset with a refined service style
Detail‑oriented, composed, and strategic
Flexible availability, including weekends

Why This Opportunity

Join a luxury retail business recognised for excellence
Lead a key boutique in a major European market
Career progression within a premium retail environment
Culture built on leadership, discretion, and consistency

Due to high application volumes, only shortlisted candidates will be contacted.
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