Descripción de la oferta
About UsTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedInandX, and discover the projects we’re solving on ourBlog. Be sure to explore ourInterviewing Guide to learn how to ace our interview process.
About the TeamThe Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.
About the RoleThe Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.
The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.
You Will:Creator Recruitment
Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming
Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.
Conduct stream reviews and support test-streaming to ensure smooth creator starts
Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.
Partner Touchpoints & Account Management
Serve as primary point of contact for a portfolio of Twitch Partners
Provide timely, high-quality support and guidance on Twitch products, policies, and best practices
Maintain accurate documentation of creator interactions and portfolio data in Salesforce
Collect and log partner feedback to inform product development and messaging
Community Management & Events (15% of time)
Support planning and execution of IRL events to deepen creator relationships
Maintain active presence in Partner community spaces (e.g., Discord)
Represent Twitch at creator community moments as a brand ambassador
Document creator insights and event outcomes
Administrative & Strategic Tasks
Generate and maintain reports on creator performance and engagement
Analyze data to identify trends and opportunities within creator portfolio
Participate in cross-functional meetings and initiatives
Support development of scalable solutions for creator needs
Team Collaboration
Work closely with Marketing, Product, Sales, and other teams
Participate in regular team meetings and planning sessions
Share insights and best practices with broader partnerships team
Contribute to process improvements and team initiatives
Success Metrics
Creator recruitment and onboarding targets
Partner retention and satisfaction rates
Response time and quality of support
Event participation and outcomes
Documentation quality and timeliness
Cross-functional collaboration effectiveness
You Have:Bachelor's degree or equivalent practical experience
3+ years of experience in client/partner management, content acquisition, or related fields
Demonstrated experience in relationship management and business development
Strong analytical and communication skills
Fluency in English (written and verbal)
Bonus PointsExperience in digital media, gaming, or creator economy
Knowledge of content creation platforms and livestreaming industry
Experience using CRM systems (e.g., Salesforce)
Project management experience
Additional language skills relevant to the region
PerksPrivate Medical Insurance
Dental, Vision & Life Insurance
Pension Plan
Maternity & Parental Leave
Paid Time Off & Holidays
Commuter Benefits
Amazon Employee Discount
Job ID: TW9283
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
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