Descripción de la oferta
Overview
In this role you will lead the integration program for Deel’s product suite, guiding customers and internal teams through API-driven implementations. You’ll act as the primary contact for onboarding and success teams on integrations, troubleshoot issues, and steer projects from plan to deployment. Your work enables SMB to enterprise customers to deploy seamless integrations at scale, shaping how Deel’s platform connects with client systems. You’ll collaborate cross-functionally to create self-serve resources and drive smooth integration experiences, contributing to Deel’s mission of transforming global work.
Compensaciones / BeneficiosStock grant opportunitiesOptional flexible working office membership with IWGAdditional perks and benefits based on status and location
ResponsabilidadesServe as the main point of contact for Success and Onboarding teams on integrations and API issuesAct as the escalation point for unresolved customer integration and API questionsManage and troubleshoot integration issues, collaborating with internal teams to find solutionsOversee customer integration projects from planning to execution, including requirements, strategy, and testingDevelop tailored integration plans and schedules based on client needsWork with the Integrations and API Product team to address common challengesMaintain deep knowledge of Deel’s product suite and its integrationsCreate and update internal and external resources for self-serve integrationsCommunicate regularly with Onboarding Managers and CSMs about project status and issuesGuide customers through integration, troubleshooting, and ensuring successful deployment
Requisitos principales2-5 years in Technical Consulting, Implementation Project Management, or Support in a B2B SaaS environmentStrong understanding of API integrationsProven project management skills with a proactive, action-oriented approachExcellent communication and interpersonal skills, able to collaborate with senior client stakeholders and internal teamsAbility to manage multiple projects and meet tight deadlinesExperience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAPFamiliarity with SQL or other query languages is a plusExcellent communicationCollaborative with senior stakeholdersProactive problem solvingAPI integrationsSQL (plus)Experience with HRIS/ERP systems: QuickBooks, NetSuite, Workday, SAP
