Descripción de la oferta
* End to end management of the client relationship, including all escalations* Work in partnership with Account Management to ensure accurate and timely contract revisions* Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed* Ongoing review of the Country Solution workbook and ensure updates are captured* Year End management* Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager* Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate* Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved* Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client* Project Management to ensure successful implementation of any new service or processes* Working with Transformation and Products, in liaison with specialists, to implement automation and innovation* Liaise with the service managers to ensure the service is running as per our SLAs and KPIs* Support ITCAMs/ADs in ensuring the client is aware of any product enhancements* Payroll Legislation updates are fully documented by the specialist and understood by the team* Annual planning reviewed and signed off by client(s) and service managers* Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence* Ability to recognize and deal appropriately with sensitive and confidential information* Handle all required purchase order management activities per the defined process* Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate* Manage and monitor timely and accurate time recordings in the time management system* Communication and engagement of team ensuring that business updates, innovation etc is fully understood by the whole team.* Adherence to all Security and Compliance procedures* 100% Attainment of customer SLA agreements* Adherence to quality standards* Team Performance within defined standards and customer contracts* Ability to effectively communicate with all levels within the business* Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint* Flexibility to support a global and fast paced environment* Attention to detail* Excellent written and verbal skills* Self-motivated and a willingness to learn* Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures* BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience* 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.* HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred* Experience working with HR and payroll data* Experience managing a team* Native Dutch writing and verbal skillsAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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