Descripción de la oferta
Overview
In this Technical Account Manager role, you partner with enterprise customers to drive platform adoption, long-term value, and revenue growth across Vonage’s CPaaS product suite. You’ll blend deep technical API knowledge with business-focused guidance, supporting customers from developers to executives. You’ll lead strategic conversations, review architectures, and steer cross-functional efforts to resolve complex challenges. This position offers a meaningful chance to shape customer outcomes at scale and contribute to Vonage’s mission of enabling programmable communications. You’ll work closely with cross-functional teams to connect customer use cases with Vonage capabilities and measurable
Compensaciones / BeneficiosCompetitive salaryPrivate Medical Insurance (Adeslas)Group Pension Plan (Generali)Life Insurance and Group Personal Accident (VidaCaixa)Ericsson Care LineDiscretionary Time Off (DTO)
ResponsabilidadesServe as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executivesAdvise on integration architectures, troubleshoot API implementations, and share best practices across Vonage’s product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify)Lead Quarterly Business Reviews (QBRs), identify risks to customer health, and collaborate with Technical Experts, Product, and Engineering to resolve complex challengesOwn revenue and direct margin growth for your book of business, forecast accurately, and execute retention and expansion strategiesDevelop outcome-driven success plans aligned to each customer’s objectives, driving platform adoption and long-term ROIIdentify and develop upsell and cross-sell opportunities by linking customer use cases to new or underutilised capabilities, with Sales using usage data and engagement metricsCollaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while retaining full ownership of commercial outcomes
Requisitos principales5+ years of experience in Technical Account Management, Customer Success, or similar strategic customer-facing role with strong technical background in APIs or developer-facing productsDeep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/VerifySolid understanding of REST APIs, webhooks, SDKs, and software integration patterns; comfortable reading API documentation and troubleshooting with customersProven track record of managing and growing complex enterprise accounts with significant ARR responsibilityExceptional communication skills for deep technical discussions with developers and engineers, and translating concepts for business/executive audiencesData-driven mindset, proficient in using health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight or equivalent)Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing prioritiesExcellent communication and presentation skillsRelationship management and stakeholder alignmentStrategic thinking and results-oriented mindsetCPaaS / API platformsMessaging: SMS, WhatsApp, RCSVoice/VoIP
