Senior Technical Product Manager Job Description The Senior Technical Product Manager role is a key position in our company that oversees the development process of applications from gathering requirements to releasing them to production. This individual leads a team of two or more individuals and uses their expertise and technical skills to train and/or mentor team members. The Senior Technical Product Manager is responsible for establishing and maintaining best practices, processes, and standards for the Tech Solutions Product Management team. They ensure all products within the team's portfolio progress on schedule and act as a point of escalation for blockers, risks, and off-track timelines. Serve as a manager or mentor to one or more Product Managers within the Technology Solutions team to expand reach of technical knowledge across the company Establish and maintain best practices, processes, and standards for the Tech Solutions Product Management team Ensure all products within the team's portfolio progress on schedule; act as a point of escalation for blockers, risks, and off-track timelines Facilitate cross-functional collaboration between product, development, design, and other key stakeholders to drive alignment and execution Set clear goals and performance expectations for direct reports, providing ongoing coaching, feedback, and performance reviews Report regularly to senior leadership on roadmap progress, product impact, and strategic initiatives led by your team Drive a culture of continuous improvement and innovation within the Product Management team Manage and oversee internally developed products that improve automation and efficiency within our production teams Support the entire product line life cycle from strategic planning to release, taking an active approach during Testing/Quality Assurance cycles of new product versions Review documentation updates for your team's products Serve as regional escalation point for any issues regarding products developed within our team Collaborate with Technical and Implementation Project Managers and Implementation team to roll out products as required Monitor development progress and set deadlines, and use project management tools to track developers' workload and product roadmaps Act as a technical expert when new setups need testing, report bugs, review development tickets, and independently follow up until successful implementation is complete Regularly evaluate product performance and conduct risk assessments Use the metrics for success and effectiveness of new products to drive future improvements and development, in cooperation with Tech PMs or Tech Program Managers if deemed necessary Collaborate closely with the Technical Program Managers to identify potential integration opportunities for yourself or other Product Managers to pursue Proactively identify accounts or departments that could benefit from our existing integrations Act as second line support for reported issues of a technical matter Create product specifications for new development or improvements for the products you manage, ensuring they are detailed, clear, and aligned with business goals. Share them with your manager for review and approval before implementation. Create testing plans and lead User Acceptance Testing during the final stages of development Pivot project plans when needed, according to business and user needs During development and post product release, collect and evaluate Production feedback and provide information to the development team Consistently provide constructive feedback to all stakeholders in the software and process development cycle Create clear instructions for all Production users and update as new improvements, processes, and features are rolled out Collaborate and assist with any other Technology Solutions process optimization initiatives as needed Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor