Descripción de la oferta
In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).Monitoring and Managing Support Requests:Proactively monitor support requests through various channels (ITSM, portal, Teams, email, phone) to identify user incidents and service requests.Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB).Previous experience in macOS support environments will be considered a strong asset.(!) Please note that service is provided in Spanish and English during these hours: M-F 7:00-22:00, S-Su 8:00-21:00, with rotating shifts to cover it.Experience in IT user support positions.You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff.It is essential to live within the city of San Sebastian, since the position is 100% on site in our offices.
