Descripción de la oferta
MUST have IoT, Cloud based systems and smart hardware!About the CompanyOur client's smart technology powers laundry operations across the globe, from laundromats and hotels to hospitals, universities, and apartment complexes. Their connected systems bridge the gap between cloud platforms and physical machines, offering real-time data insights, remote control, and a seamless user experience through web and mobile apps.The OpportunityWe are hiring two Field Technology Support Analysts, one based in Northern Europe and one in Southern Europe, to join a fast-growing support team.This is not a typical tech support role. You will be working with cloud-connected laundry systems where routers communicate directly with machines, and those machines talk to mobile and web platforms. You will diagnose, fix, and support these integrated systems both remotely and onsite across a wide range of commercial clients.If you thrive at the intersection of hardware, cloud, and customer service and enjoy solving real-world technical challenges in the field, this role is for you.Key ResponsibilitiesProvide Tier 1–2 technical support for connected laundry systems including hardware, software, and cloud platformsTroubleshoot IoT device issues including network connections, routers, gateways, and Wi-Fi-enabled machinerySupport end users on web and mobile platforms, ensuring smooth system performance and a high-quality user experienceTravel to customer sites across Europe to provide hands-on diagnostics, training, and issue resolutionCollaborate with engineering and product teams to escalate and resolve complex technical problemsLog and track support issues using internal ticketing toolsDeliver onboarding, training, and documentation to empower users and reduce support needsProvide field feedback to improve product development and support documentationParticipate in occasional after-hours and weekend support as neededTravel requirement: up to 25–30 percent, mostly within EuropeSkills and ExperienceExperience in technical support, field service, or customer-facing technology roles.Knowledge of networking fundamentals such as IP configuration, Wi-Fi troubleshooting, and local network setup.Familiarity with IoT, cloud-based systems, or smart hardware environmentsAbility to work across hardware, app, and software diagnostics.Strong communication skills with the ability to explain technical issues to non-technical users.Proactive and self-motivated with strong problem-solving abilitiesA degree or technical qualification in IT, Networking, Computer Science, or a related field is preferred.Fluent in English; additional European languages are an advantage.
