Descripción de la oferta
Experteer Overview Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. As Vendor Performance Manager for Homes, you define the global vendor ecosystem strategy, governance, and operating model to scale growth with quality, cost efficiency, and risk control. You act as a senior advisor translating operational signals into executive recommendations and align stakeholders on priorities. You own vendor performance, contractual alignment, and governance, driving durable business impact through accountable, cross‑functional operations. This role combines strategic vision with hands‑on execution in a remote setting near Barcelona.Compensaciones / Beneficios• Lead portfolio‑level performance programs and governance across strategic vendors, defining targets, incentives, and corrective actions• Translate complex operational signals into executive‑ready narratives and recommendations to secure decisions from leaders and vendor executives• Structure and drive cross‑functional initiatives with Policy, Legal, Product, Finance, and Enablement to resolve multi‑stakeholder issues and de‑risk operations• Perform deep‑dive analyses to identify root causes, drive accountability, and implement corrective actions• Develop and negotiate trade‑offs with senior stakeholders to balance growth, cost, quality, and risk, building consensus• Oversee regular business reviews across the vendor portfolio, track results, enforce governance, and hold partners accountable• Ensure adherence to contractual, security, and policy requirements; proactively identify and mitigate risks• Serve as escalation point for high‑impact issues and implement corrective and preventive actions• Establish operating rhythms and executive‑ready reporting translating data into decisions and actions• Provide mentorship on vendor performance management best practices to junior members and cross‑functional partnersResponsabilidades• 10+ years of professional experience• 5+ years in vendor management or outsourced operations performance in global, high‑volume environments• Proven cross‑functional program leadership with strategic execution• xcskxlj Subject‑matter expertise in vendor/outsourced performance and senior stakeholder negotiation• Analytical judgment under ambiguity with advanced BI/spreadsheet skills; SQL preferred• CRM proficiency (Salesforce) and sales enablement tools (e.g., MixMax, Gong)• Operational excellence in contact center operations, QA methodologies, and process improvement (Lean, Six Sigma)• Strong communication and ability to influence stakeholders at all levels• Program/project management experience with clear timelines and dependenciesRequisitos principales• bonus eligibility• equity• benefits• Employee Travel Credits• remote work possibility• career growth opportunities
