Descripción de la oferta
At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.In an era of exploding content volume and complexity, the world's most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.We are leading the shift from management to AI-powered content orchestration. By integrating human‐led, customizable AI Agents directly into our enterprise‐grade infrastructure, we enable brands to augment their workforce and intelligently automate high‐effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.The roleWe are looking for our VP of Operations to bring our commercial engine, business systems and customer insights under one roof. Reporting to the Chief Financial Officer, you will lead a unified operations organisation of around 20 people across Revenue Operations (Sales, Customer Success, Marketing and Partner Operations), Business Applications and enterprise systems, and Customer Insights — with three leaders reporting to you.This is a builder's mandate. As Bynder drives durable growth, margin expansion and a company‐wide AI transformation, you will create the operating rigour, single source of truth and scalable go‐to‐market execution the business needs — and build a strong leadership bench beneath you. You will be a genuine partner to commercial leadership and a close partner to the wider Finance organisation on performance, planning and value creation.What will you doLead one unified Operations function. Own Revenue Operations across Sales, Customer Success, Marketing and Partner Operations, together with Business Applications and Customer Insights. Build one operating model and consistent ways of working.Partner commercially. Be the operating partner to commercial leadership on pipeline, forecasting, enterprise segmentation, sales capacity and compensation design.Operationalise the growth architecture. Turn our growth levers — retention and GRR, the expansion engine, and new‐logo generation — into owned, measurable motions with clear targets and reporting.Deliver Salesforce 2.0. Lead our CPQ implementation and the wider GTM enterprise application stack — Salesforce, Clari, Gong, Salesloft, Spiff, 6sense and their integrations — including a Customer Success platform migration to Planhat and the selection and rollout of a new PSA platform.Own the single source of truth. Govern data and metric definitions jointly with Finance and Internal Analytics so the business runs on one set of numbers.Drive AI in operations. Embed AI and agentic tooling across the commercial stack and internal workflows to lift productivity, sharpen forecasting and decision‐making, and support Bynder's AI Transformation Office alongside our Chief Strategy Officer.Turn insight into action. Work with Product and commercial leadership to translate usage, risk and opportunity data into concrete expansion and retention actions.Build and grow the team. Develop and calibrate the leadership bench, attract senior analytics and transformation talent, and raise the standard of work across the function.Support value creation. Provide the clean operational data and operating rigour that underpin margin and EBITDA delivery.What will you bring12+ years in Revenue Operations, commercial operations or business operations within high‐growth B2B SaaS, including several years in senior leadership.A proven multi‐function leader who has run two or more of Sales, Customer Success, Marketing or Partner Operations — ideally alongside ownership of business applications or a CRM platform.Strong commercial and financial acumen: fluency in ARR, NRR/GRR, pipeline and forecasting, pricing, unit economics and compensation design. Comfortable driving decisions from the numbers, not just reporting them.Deep Salesforce ecosystem experience, with a track record of delivering CRM or CPQ transformation and governing data and reporting at scale. Platform migration experience is a strong advantage.A builder's approach to AI: hands‐on in using AI and agentic tooling to automate workflows, streamline decision‐making and raise the speed and quality of work.Executive presence and edge: the ability to hold a leadership layer accountable, bring a clear point of view, and lift a strong team to a higher standard.PE‐backed and/or transaction experience — diligence, integration, value creation — is a strong plus.Excellent communication and stakeholder skills.How you'll show upYou live Bynder's operating principles and set the standard as a Transformer — you don't just execute, you elevate the company's trajectory and make everyone around you better.Play to win. Drive tangible outcomes, pioneer innovation and spearhead initiatives; you see complex challenges as energising puzzles, not roadblocks.Architect change. Take a broken process, an uncertain AI integration or a tight budget and engineer a scalable solution from scratch — you don't just follow best practice, you invent it.Elevate the team. Make the people around you better; collaborate cross‐functionally, communicate with transparency and radical candour, and apply sharp critical thinking.High say‐to‐do ratio. Deep intellectual curiosity, conviction for the Bynder brand, and feedback met with immediate action.What we haveChallenging and inspiring work environmentLearning and Development budgetCommuting budgetMental Health and Well‐being SupportBynder Love "stipend"Unlimited vacation policyVolunteer Time OffTeam and Company activitiesComplimentary Lunches and SnacksOffices in Amsterdam or RotterdamOur Commitment:Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
