Descripción de la oferta
Mandarin Oriental Punta Negra, Mallorca is looking for a Waiter/Waitress to join our Food & Beverage team.
About the Job
Based at the Mandarin Oriental Punta Negra, the Waiter/Waitress is responsible for performing all operational tasks and duties within the outlet under the guidance of managers and supervisors. The role’s primary objective is to serve food and beverages efficiently while ensuring every guest experiences exceptional service and leaves delighted.
Responsibilities
Have a thorough understanding of the outlet’s concept and food & beverage offerings and be able to clearly communicate them to guests.
Prepare mise en place for each shift and maintain cleanliness and organization throughout service, including polishing and assembling equipment.
Deliver attentive, efficient, and personalized service by understanding and anticipating guest requirements.
Properly present all dishes and beverages in line with hotel and outlet standards, and up-sell services and products to enhance guest experience and revenue.
Assist with stock handling, including linen, beverages, and other supplies, ensuring proper storage and organization.
Maintain outlet equipment and utensils in excellent condition through careful day-to-day handling and completion of side duties as assigned.
Communicate guest preferences, allergies, or special requests to management and kitchen colleagues, and keep product knowledge up to date.
Experience and Education
Hold a degree in Hospitality Management or a related field.
Have 1–2 years’ experience in a similar role (preferred).
Experience in luxury hospitality is highly desirable.
Technical Skills
Strong knowledge of luxury hospitality standards and ability to deliver service at the highest level.
Excellent communication skills, able to interact seamlessly with guests, colleagues, and supervisors.
Attentive to guest needs, with the ability to anticipate expectations and create memorable experiences.
Team-oriented mindset, cooperating and supporting colleagues to maintain smooth operations.
Awareness of health, safety, and hygiene standards in all service areas.
Familiarity with POS systems and standard service procedures is an advantage.
Our Commitment to You
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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