Descripción de la oferta
Experteer Overview Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar". In this role, you will lead the service area in Spain and Portugal, ensuring excellent customer experience, timely technical support, and financially sustainable operations. You’ll drive continuous improvement and standardization within the TSS team, coaching staff and aligning with cross-functional partners. You will oversee technical excellence across product lines, safety, and compliance while strengthening key customer relationships. The position offers impact through shaping service strategies, improving KPI results, and contributing to BOBST’s role as an innovation leader in packaging.Compensaciones / Beneficios• Prioritize and coordinate technical assistance requests to meet SLO response times and deliver effective resolutions• Serve as main contact in complex cases, escalations, or disputes with transparent, customer‑oriented communication• Supervise intervention quality, technical reports and post‑service communications• Lead the technical team to develop knowledge across product lines and new technologies; supervise workload and resources• Promote safety, regulatory compliance and professionalism; plan periodic training with HR and the Service Director• Manage economic results of the service area: margins, goodwill costs, utilization, and efficiency• Identify cost reduction and xcskxlj process optimization opportunities; present KPI reports and improvement proposals• Collaborate with PSM, Sales, and Customer Care to ensure smooth information flow and planning• Contribute to new solutions, product improvements, and service strategies• Maintain and update internal technical standards; promote digitalization, remote analysis and use of tools like TeamViewerResponsabilidades• Requisitos principales•
