Descripción de la oferta
Overview The objective of this position is to maximize the profitability of our assigned Multibrand dealers / distributors across EMEA to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term. This position reports to the Customer Success Manager and allows you the flexibility of a hybrid work model. Responsibilities Manage a portfolio of Multibrand dealers / distributors across EMEA Management of the order book for the assigned dealers / distributors portfolio Ensure customer satisfaction through high‑quality service Manage operational relationships with dealers / distributors and sales teams Data analysis and statistics Perform the order entry process into the ERP system Track and follow up of orders, liaising with the warehouse and other departments Deal with any operational issue (refusals, returns, warranties, etc.) Take accurate and concise information Prepare and maintain customer order database Deal with dealers / distributors and sales queries quickly and effectively Proformas process management Qualifications Fluent English Customer service experience in fast‑moving consumer goods industry or Retail / Fashion / Sports SAP, Oracle, Salesforce and Excel knowledge Experience working with specific platforms / vendors centrals Experience working with an EDI environment Digital and data orientation: data consolidation, analysis and processing Sales techniques and logistics management Proactivity in suggestions, rigor and adaptability Cross‑functional working teams Any other European language is a plus (optional) Sounds like you? Apply now or drop us a message at we’d like to meet you! #J-18808-Ljbffr
