Descripción de la oferta
We are Cofrai, a fast-growing B2B SaaS start-up specializing in equipment maintenance solutions. Our MVP is live, and we’re expanding rapidly with new clients on board. To ensure our customers succeed and thrive with our platform, we are looking for a Customer Success Representative to join our dynamic team.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.Role OverviewAs a Customer Success Representative at Cofrai, you’ll play a critical role in building and maintaining relationships with clients, guiding them through every stage of their journey—from pre-sale demos to post-sale support. You’ll be their trusted point of contact, ensuring their smooth onboarding and continued satisfaction.ResponsibilitiesYou’ll be responsible for managing client interactions across three key stages:Pre-sale:Conduct demos, answer questions, and provide guidance on pricing and product fit.Onboarding:Lead the implementation process, manage project timelines, provide user training, and drive user engagement.Support:Offer ongoing support to existing clients, ensuring their needs are met and they derive maximum value from our platform.Why Join Us?This is one of the most important positions at Cofrai, where you’ll have the chance to make a real impact by helping our clients succeed with our solution. You’ll work in a flexible, hybrid environment while still having opportunities for travel to industry events, client visits, and company meetings (all expenses paid).What We OfferFlexible working hours in a remote-first setting.Competitive salary: €24,000 gross annual base.Variable compensation. xcskxlj Opportunities for personal growth and development within a fast-growing startup.#J-18808-Ljbffr
