Descripción de la oferta
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.Our BRO team consists of 1,300 bright minds creating innovative ideas and products.We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.We are looking for Level 1 IT Support Engineer for our team of BRO-professionals!This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!College degree in computer or IT related field, or equivalent experienceExperience with bug and issue tracking systemAbility to multitask in a fast paced environmentExcellent ability to learn and articulate software-related and technical conceptsStrong active listening skills and excellent written and oral communications skillsStrong attention to detail when communicating with customersBasic experience with Linux is nice-to-haveBasic experience with SQL is nice-to-have Duties and opportunities:Basic Level 1 troubleshooting, redirect to L2/L3 as requiredSearch knowledge base to verify if reported problems are already known issues with a defined resolution planImpact analysis with accurate classification of reported issues to ensure appropriate prioritisationQualification/replication of the reported issue in an appropriate customer environmentInformation gathering to ensure complete availability of details required for root cause analysisProvision of technical resolution or problem workaroundIncident routing/escalation to second/third level support or third parties where requiredBold moves start here. Make yours. Apply today!Create a Job AlertInterested in building your career at BrainRocket? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteLinkedIn ProfileWhat is your level of proficiency in English? * Select...We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy.By selecting "Acknowledge/Confirm," you confirm that you have read and understood our Privacy Policy. * Select...
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