Descripción de la oferta
Overview
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a Level 3 IT Support Engineer with relocation to Spain or Cyprus.
Responsibilities
Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
Periodically perform analysis to see if new problems need to be registered
Coordinate root cause analysis
Support hot-fix deployment process
Perform log level analysis
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
Qualification/replication of the reported issue in an appropriate customer environment
Information gathering to ensure complete availability of details required for root cause analysis
Provision of technical resolution or problem workaround
Qualifications
2+ years of experience in IT
Strong HW/SW analytic, problem-solving and troubleshooting skills
Deep knowledge of HTML/CCS, HTTP(s)
Understanding of client-server architecture
Experience in bash/shell programming (nice to have)
Experience in SQL/KQL/JQL querying and managing data
Strong Debugging skills
Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
Ability to perform log level analysis
Structured and process-oriented
Self-learning ability, self-motivated and team player
Ambition to learn new systems, procedures, techniques in a short period of time
Experience with bug and issue tracking system (Jira preferred)
Ability to problem solve independently and multi-task
Understand of ITIL methods
Understand of Systems development life cycle
Pro-active, resourceful with high level of accuracy and attention to detail
Ability to meet strict deadlines and manage stress effectively
Strong communication and reporting skills
Experience in gambling/betting (nice to have)
We Offer Excellent Benefits
Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
Learning and development opportunities and interesting challenging tasks
Relocation package (tickets, staying in a hotel for 2 weeks)
Company fitness corner in the office for employees
Opportunity to develop language skills and partial compensation for the cost of language classes
Birthday celebration present
Time for proper rest and annual vacation
Breakfasts and lunches in the office (partially paid by the company)
Join BrainRocket and rock with us! Bold moves start here. Make yours. Apply today!
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Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Gambling Facilities and Casinos
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