Descripción de la oferta
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.Our BRO team consists of 1,300 bright minds creating innovative ideas and products.We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. We are looking for Level 1 IT Support Engineer for our team of BRO-professionals! This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth! College degree in computer or IT related field, or equivalent experience Experience with bug and issue tracking system Ability to multitask in a fast paced environment Excellent ability to learn and articulate software-related and technical concepts Strong active listening skills and excellent written and oral communications skills Strong attention to detail when communicating with customers Basic experience with Linux is nice-to-have Basic experience with SQL is nice-to-have Duties and opportunities: Basic Level 1 troubleshooting, redirect to L2/L3 as required Search knowledge base to verify if reported problems are already known issues with a defined resolution plan Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation Qualification/replication of the reported issue in an appropriate customer environment Information gathering to ensure complete availability of details required for root cause analysis Provision of technical resolution or problem workaround Incident routing/escalation to second/third level support or third parties where required Bold moves start here. Make yours. Apply today! Create a Job Alert Interested in building your career at BrainRocket? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website LinkedIn Profile What is your level of proficiency in English? * Select... We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy.By selecting \"Acknowledge/Confirm,\" you confirm that you have read and understood our Privacy Policy. * Select... #J-18808-Ljbffr
